Madeira Social Security delegates new powers to its Director of Organisation and Communication

The President of the Board of Directors of the Madeira Social Security Institute, IP-RAM (ISSM), has subdelegated a broad range of powers to Lúcia Patrícia Faria de Sousa, Director of the Department of Organisation and Communication. Order No. 427/2026 was published in the Official Journal of the Autonomous Region of Madeira and has been effective since 7 September 2026. Acts carried out in the meantime under these powers have been ratified.

The director is responsible for coordinating the department's services, deciding on matters within its remit, planning and assessing activities, and submitting proposals for action plans and reports. She may also sign routine correspondence, handle the paperwork required to process cases, issue statements or certificates, and authorise the provision of data and information that is not confidential or restricted.

Her specific responsibilities include managing public service operations at the ISSM headquarters, the Citizen's Shop and local social security offices across the Region. The subdelegation also covers coordinating responses by email and telephone, specialist service counters and customer service channels, with the aim of ensuring the quality and consistency of services provided to citizens.

In the areas of organisation and communication, Lúcia Patrícia Faria de Sousa will coordinate the Institute's Activity Plan and Report, the preparation and monitoring of regional programmes, the simplification of procedures, communication plans and content management across ISSM platforms. Her responsibilities also include the document centre, archive and document management, management indicators and statistical information.

The order also grants her day-to-day management powers over department staff: confirming attendance sheets, approving and amending holiday schedules, authorising leave outside the approved schedule and endorsing travel forms. These powers may be subdelegated and must be exercised in accordance with the law, regulations, available budget appropriations and the technical guidelines of the Board of Directors.

Reference: Order No. 427/2026 of the President of the Board of Directors of the Madeira Social Security Institute, IP-RAM, published on 23 October 2026.